Customers are notified that we outsource the logistics of order parcel delivery to third-party courier providers. In the unavoidable and regrettable event that courier services decline a customer’s claim of incorrect or tampered delivery, or non-delivery of parcels, Umro will not be held responsible for any damages until consumers adhere to the following instructions.

The customer shall bear all obligation for contacting us and requesting tracking information, which is also specified on the tracking page. After one month of making the order, Umro will not be held responsible for any lost, misplaced, or damaged packages if the customer does not request tracking information and follows up with the order until it is delivered.

courier service, it becomes impossible to track any parcels after one week of delivery since the tracking information on their website is removed.

We do not accept the package’s rejection of receipt if OTP verifies that it was delivered. The choice made by Umro must be accepted by the customers.

The consumer must decline to accept a parcel from the courier if it is received in tampered condition.

The consumer should videotape the act of opening the package even if it is undamaged as evidence in the event of an unanticipated and regrettable situation when things are missing or incorrectly delivered.

Within 48 hours of getting the delivery notification, the customer must bring up any issues if they refuse to accept the package even though the courier firm indicates it has been delivered. Proof of Delivery (POD), upon receipt from the courier firm, will be shared by Umro with the customer. Even after sharing the POD, Umro can only help the consumer bring up the issue with the relevant courier company if they refuse to acknowledge the shared POD’s authenticity. POD won’t be provided for OTP-verified deliveries.